Shipping policy

Last updated: July 1, 2026

Thank you for shopping at Tokyo Diorama Factory.

This Shipping Policy explains how we process and ship orders placed through https://tokyodioramafactory.com.

1. Order Processing

Orders are typically processed within 1–5 business days after payment has been confirmed.

If we experience a high volume of orders or unexpected delays, processing times may be extended. We will notify you if a significant delay occurs.

2. Shipping Methods

We carefully pack every order to help ensure it arrives safely.

Shipping methods are selected based on the destination country.

International Orders

International orders are generally shipped via Yamato Transport International TA-Q-BIN or another shipping service selected by us when appropriate.

Domestic Orders (Japan)

Orders within Japan are generally shipped via Japan Post Click Post or another shipping service selected by us when appropriate.

3. Shipping Charges

Shipping charges are calculated at checkout based on the destination, package size, and shipping method.

Any applicable shipping fees will be displayed before you complete your purchase.

4. Delivery Times

Estimated delivery times vary depending on the destination country or region.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including:

・Customs inspections
・Weather conditions
・Transportation disruptions
・Local postal or courier delays

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs clearance procedures.

6. Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays, additional shipping charges, or delivery failures resulting from incorrect or incomplete address information provided by the customer.

7. Tracking Information

If tracking is available for your shipment, you will receive a shipping confirmation email containing tracking information after your order has been dispatched.

8. Lost, Delayed, or Damaged Shipments

If your package is significantly delayed, arrives damaged, or appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and assist you whenever possible.

9. Contact Us

If you have any questions regarding shipping, please contact us.
Email: tdf2020info@gmail.com